Service Description

Smaller issues may be resolved on the spot by our Technical Assistant on site. Otherwise, your device will be taken to our IT Consultant. Usually, the issue will then be resolved between 3 days to 1 week later. This would still be charged at the same rate as an in-store service. Our In-Store Service is charged in 30-minute increments. Minimum service fee on any device would be $55 giving you up to 30 minutes of dedicated tech support. Booking an In-Store Service will give you the opportunity to speak with our technical Assistant to explain your technical issues. Additional time will be charged at $55 for every 30 minutes of dedicated time spent servicing or repairing your device. Please note: Although some issue can be fixed on the spot, most issues take some time to resolve. Our newest customers will be placed in a queue meaning your issue may not be resolved for up to 2 Weeks. If your issue is a matter is of urgency and must be seen as soon as possible, you may request our priority service option which will charge an additional $120 to be placed in the priority queue. Although we do our best to resolve any tech issues you may have, we ask that you appreciate our time and effort and pay 60% of the fee normally charged if your issue had been resolved.